Cancellation of an order and refunds will only be approved within 3 hours from the time logged by the system for your order or if the items were not shipped 45 days after the published shipment schedule, at all other times, claims, when approved, will result in the replacement of items or credit for the amount paid appearing in your account with us and available as Pre-paid Credit for future purchases.
In full refunds for claims presented within 3 hours of your payment, if you paid by credit card, we will refund the amount to your credit card the same day. According to the procedures of credit card processors and credit card companies, it may take up to three weeks for the refund to show up in your card statement. Refunds claimed in full will cause your account with us to be blocked for future payments with any kind of credit or debit card. However, you will still be able to pay for orders using other methods of payment.
In other claims for orders paid with credit or debit card, we will credit your account with us as soon as your claim is approved.
No refund can be claimed for returns. No returns are accepted. Given the type of items, all returns are destroyed and do not qualify for refund.
If the items you are receiving are not in agreement with your order as logged in the system, immediate replacement for the correct items will be ensured.
Requests for refunds based on the alleged unauthorized use of a card, will only be approved after proving unauthorized use of a card. Charge-backs processed at the card issuer declaring unauthorized use of a card, which are related with items already delivered or in transit to the card billing address, will be dealt with as FRAUD and prosecuted to the full extent of the law. See our Anti-Fraud and Chargeback Policy. .
For all refunds of orders paid by money transfer, Western Union or MoneyGram, we will issue a credit in your account with us which will be available as Pre-Paid Credit for future purchases. No other type of refund will be issued.
Pre-paid Credit Account deposits are considered payments issued and will not be refunded. The amounts available at your Pre-paid Credit Account will remain available for two years since the date of the deposit for any orders you wish to place. After two years and if you have not made use of your Pre-paid Credit Account deposits, you must request an extension or the deposits will be reverted to any humanitarian campaign that our company supports.
Cancellation of an order after 24 hours of placing it, will receive a charge of € 50 Euros or $65 USD for Administrative and Handling costs covering the expenses of payment processing and the reservation/preparation of the parcel.
Last updated Sun, Nov 24 2013 06:00:00